Refunds Policy

Last Updated: July 02, 2025

1. Introduction

This Refunds and Returns Policy ("Policy") outlines the conditions and procedures for refunds and returns of digital marketing products and SEO services purchased from clickfortress.com, operated by Fortress Digital LLC ("we," "our," or "us").

Our aim is to provide high-quality digital products and effective SEO services. This policy is designed to be fair to both our customers and our business, acknowledging the unique nature of digital goods and services.

2. Company Information

Fortress Digital LLC Address: 30 N Gould St Ste N, Sheridan, WY 82801 USA Email: [email protected] Phone: +1 202 788 9069

3. Digital Marketing Products (Software & E-books)

Due to the inherent nature of digital products which are instantly downloadable, accessible, and cannot be physically "returned," our policy for digital product refunds is specific:

  • General Policy: All Sales Are Final. Once a digital product (software or e-book) has been downloaded, accessed, or its license key/access information has been delivered, the sale is considered final and non-refundable. This is because the product cannot be "returned" in a way that prevents continued use or access.
  • Exceptions (Eligibility for Refund): We may offer a refund only under the following specific circumstances:
    • Duplicate Purchase: If you accidentally purchase the exact same digital product more than once. We will refund the duplicate purchase(s) upon verification.
    • Technical Fault / Product Not As Described: If the digital product is found to be corrupted, incomplete, or fundamentally different from its description on the product page, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 5 business days). You must provide clear evidence of the technical issue or misrepresentation. "Not as described" does not include subjective opinions on quality or preference.
    • Explicit Money-Back Guarantee: If a specific product page explicitly states a "money-back guarantee" with a defined timeframe (e.g., "7-day money-back guarantee"), the terms stated on that specific product page will apply. You must adhere to all conditions outlined in that specific guarantee.
  • Non-Refundable Situations (Examples): Refunds will generally NOT be issued for:
    • Change of mind or no longer needing the product.
    • Lack of technical expertise to use the product (please review system requirements and descriptions before purchase).
    • Inability to download due to your internet connection or device limitations.
    • Purchases made more than 30 days ago (unless a specific money-back guarantee applies).
    • Subjective dissatisfaction with product content or design where it accurately matches the description.
  • Initiating a Digital Product Refund Request:
    • Timeframe: All refund requests (for eligible exceptions) must be submitted within 14 days of the original purchase date. For duplicate purchases, the timeframe is 30 days.
    • Process:
      1. Contact our Customer Support team via email at [email protected].
      2. Include your Order Number, the Name of the Digital Product(s), and a clear, detailed explanation of the reason for your refund request, including any relevant screenshots or error messages for technical issues.
      3. Our team will review your request and may ask for additional information.
    • Review & Processing: We aim to review all eligible refund requests within [5-7] business days. If approved, refunds will be processed to the original payment method. Please allow an additional [5-10] business days for your bank or payment processor to post the refund to your account.

4. SEO and Digital Marketing Services

Our SEO and digital marketing services are performance-based and custom-tailored. As such, our refund policy for services differs from digital products:

  • Service Agreements: The specific refund and cancellation terms for all SEO and digital marketing services will be clearly outlined in your individual Service Agreement or proposal. These Terms will serve as a general framework, but your signed Service Agreement will govern the specifics.
  • No Guarantees: Due to the dynamic nature of search engine algorithms and the competitive landscape of digital marketing, Fortress Digital LLC does not guarantee specific rankings, traffic levels, or sales increases. Our services aim to improve your online visibility and performance using best practices. Therefore, dissatisfaction with specific ranking outcomes, in itself, does not typically qualify for a refund.
  • Service Cancellation: If you wish to cancel an ongoing service, the notice period and any applicable early termination fees will be detailed in your Service Agreement.
  • Refund for Undelivered Services:
    • If you cancel a service before any work has commenced or significant resources have been allocated, you may be eligible for a full or partial refund as per your Service Agreement.
    • If services have commenced, refunds will generally be prorated for any undelivered portion of the service, as specified in your Service Agreement, minus any non-refundable setup fees or costs incurred.
  • Service Dissatisfaction: If you are dissatisfied with the quality of our service delivery, please contact us immediately. We are committed to client satisfaction and will work with you in good faith to address concerns, which may include re-performing services or offering credits for future services, as appropriate and agreed upon.
  • Initiating a Service Refund/Cancellation Request:
    • Process:
      1. Contact your assigned project manager or our Customer Support team via email at [email protected] or by phone at +1 202 788 9069.
      2. Provide your Service Agreement/Project ID and clearly state your request (cancellation, refund inquiry, etc.) along with the reason.
      3. We will review your request in accordance with your Service Agreement and communicate the outcome.
    • Review & Processing: Service refund/cancellation requests will be processed as per the terms of your specific Service Agreement.

5. Fees and Costs Involved

  • Return Shipping: As our products are digital, there are no physical shipping costs involved in "returns."
  • Processing Fees: In cases of eligible refunds, Fortress Digital LLC generally does not charge additional processing fees. However, please note that original payment processor fees incurred at the time of purchase (if any, and beyond our control) may not always be refundable by the payment gateway itself.

6. Contact Information for Customer Support

For all inquiries related to refunds, returns, product issues, or service concerns, please contact our dedicated support team:

Email: [email protected] Phone: +1 202 788 9069 Business Hours: [e.g., Monday - Friday, 9:00 AM - 5:00 PM EST]

We are here to assist you and ensure a fair resolution to any issues you may encounter.